A standard information box, defined in Annex I of Regulation (EU) 2025/1960, that tells shoppers they have a legal guarantee of at least two years when goods are faulty. Its content, layout and colours are fixed by the regulation, and it includes a QR code to the EU’s Your Europe page on guarantees.
Every trader selling goods to consumers in the EU, online and in physical stores, from 27 September 2026 (Directive (EU) 2024/825 and Regulation (EU) 2025/1960). There is no exemption for small businesses.
Yes, once the app embed is on. It appears on every product page that sells physical goods to consumers, whichever product template the product uses.
In your storefront’s language, in any of the 24 official EU languages, using the official wording of that language version of the regulation. The QR code links to the Your Europe page in the same language. Storefronts in other languages show the English version.
No. The app uses a theme app extension: you switch the embed on in the theme editor. Uninstalling the app removes it from your storefront.
It should not go in the footer, a tab or the image gallery.
The regulation describes a collapsed (“nested”) view only for the GARAN label; the notice itself is meant to be prominent. “Always visible” is the default. Collapsed and popup modes are available on Pro for stores that accept that risk.
Not the notice itself: its content, layout and colours are set by the regulation, and online it must be shown in colour. You can change the width of the area it sits in and, in Settings, our own short texts around the notice, such as the link text, an optional heading and the cart reminder.
The legal guarantee covers physical goods sold to consumers. Digital content, services, gift cards and sales to businesses are outside it. The app excludes gift cards, products that don’t require shipping and B2B buyers automatically.
Yes. In Settings → Where it shows, hide it by product tag, product type, vendor or collection. Home shows which products display the notice and the reason for each exclusion.
Yes. For second-hand goods some countries allow a shorter legal guarantee, but never less than one year. The official notice already says so, so used goods show the same notice.
If you sell only in the EU, everyone sees it. If you sell worldwide, choose Only shoppers in EU countries in Settings; the app then uses the country selected in your store’s Markets.
A commercial guarantee of durability from the producer that is free of charge, covers the whole product and lasts more than 2 years. If such a guarantee exists, the label must be shown. A retailer’s own guarantee, an extended warranty you sell, or exactly 2 years doesn’t qualify, and without a qualifying guarantee the label must not be shown.
Only three things change: the guarantee length in years, the producer’s brand or trademark, and the model identifier. Everything else — the GARAN heading, the EU shield, the calendar icon, the QR code and the line in 24 languages — is fixed. The app also asks for a link to the producer’s guarantee terms, which you should keep available to shoppers.
The regulation allows a compact row online, with the full label opening on the first click or tap. The app shows exactly that.
Yes, on Pro: bulk editing and spreadsheet (CSV) import. Pro also adds GARAN badges on product cards and a PNG of the label.
Copy the snippet from Home and paste it into your Order confirmation template (Shopify admin → Settings → Notifications), or click Update my template for me. The snippet also lists GARAN for each item that has one.
Shopify doesn’t let apps edit notification templates. The upside: the app needs no access to your orders or customers.
Turn on Settings → Test mode. Shoppers then see nothing; you see the notice only in the theme editor and through the test links in the app (they work for your browser session). Turn test mode off before you sell to EU consumers.
Check, in this order: the app embed is on and the theme is saved; test mode is off; the store is set as selling physical goods to EU consumers; the product isn’t excluded. If you show the notice only to EU shoppers and you’re browsing from outside the EU, add ?country=DE to the product URL. Settings → Troubleshooting runs these checks for you.
The Free plan includes the notice in 24 languages, GARAN labels on up to 15 products, the cart reminder, the order email block, exclusions and the change log. Whether this is enough for your store is your decision. Pro costs $4.99/month or $49/year, with a 7-day free trial on a live store. It adds unlimited GARAN labels, popup and collapsed display, bulk GARAN with CSV import, GARAN badges and PNG labels, reminders in checkout and after purchase, appearance options, chosen EU countries, and PDF and CSV export of the change log.
Through Shopify, on your regular Shopify invoice. Change or cancel your plan from the app at any time. Uninstalling the app cancels the subscription automatically.
GARAN details and settings are saved in your own store (app metafields). On our servers we keep your store’s Shopify session, the change log, the storefront monitoring status and your setup progress. We don’t access or store customer or order data. See the Privacy Policy.
The notice and labels disappear from your storefront right away. Shopify removes GARAN details and settings with the app. The data on our servers, including the change log, is deleted after Shopify’s deletion request, which arrives 48 hours later. You can also delete everything yourself in Settings → Delete all app data.
No. The app displays the official notice and label and explains the rules in general terms. You remain responsible for your store’s compliance. For a binding assessment, ask a lawyer.
Still have a question? Write to vinulu.com@gmail.com.